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 <front>
  <journal-meta>
   <journal-id journal-id-type="publisher-id">Ergodesign</journal-id>
   <journal-title-group>
    <journal-title xml:lang="en">Ergodesign</journal-title>
    <trans-title-group xml:lang="ru">
     <trans-title>Эргодизайн</trans-title>
    </trans-title-group>
   </journal-title-group>
   <issn publication-format="online">2658-4026</issn>
  </journal-meta>
  <article-meta>
   <article-id pub-id-type="publisher-id">44267</article-id>
   <article-id pub-id-type="doi">10.30987/2658-4026-2021-2-79-96</article-id>
   <article-categories>
    <subj-group subj-group-type="toc-heading" xml:lang="ru">
     <subject>УПРАВЛЕНИЕ В ОРГАНИЗАЦИОННЫХ,  ОБРАЗОВАТЕЛЬНЫХ И ЭКОНОМИЧЕСКИХ  СИСТЕМАХ</subject>
    </subj-group>
    <subj-group subj-group-type="toc-heading" xml:lang="en">
     <subject>MANAGEMENT IN ORGANIZATIONAL STRUCTURES, EDUCATIONAL AND ECONOMIC SYSTEMS</subject>
    </subj-group>
    <subj-group>
     <subject>УПРАВЛЕНИЕ В ОРГАНИЗАЦИОННЫХ,  ОБРАЗОВАТЕЛЬНЫХ И ЭКОНОМИЧЕСКИХ  СИСТЕМАХ</subject>
    </subj-group>
   </article-categories>
   <title-group>
    <article-title xml:lang="en">Education marketing and the problem of educational services:  a review of domestic and foreign studies</article-title>
    <trans-title-group xml:lang="ru">
     <trans-title>Маркетинг образования и проблема образовательных услуг: обзор отечественных и зарубежных исследований</trans-title>
    </trans-title-group>
   </title-group>
   <contrib-group content-type="authors">
    <contrib contrib-type="author">
     <name-alternatives>
      <name xml:lang="ru">
       <surname>АРПЕНТЬЕВА</surname>
       <given-names>МАРИЯМ РАВИЛЬЕВНА </given-names>
      </name>
      <name xml:lang="en">
       <surname>ARPENTYEVA</surname>
       <given-names>MARIYAM RAVILYEVNA </given-names>
      </name>
     </name-alternatives>
     <email>mariam_rav@mail.ru</email>
     <xref ref-type="aff" rid="aff-1"/>
    </contrib>
   </contrib-group>
   <aff-alternatives id="aff-1">
    <aff>
     <institution xml:lang="ru">Калужский государственный университет имени К. Э. Циолковского</institution>
     <country>ru</country>
    </aff>
    <aff>
     <institution xml:lang="en">Калужский государственный университет имени К. Э. Циолковского</institution>
     <country>ru</country>
    </aff>
   </aff-alternatives>
   <volume>2021</volume>
   <issue>2</issue>
   <fpage>79</fpage>
   <lpage>96</lpage>
   <self-uri xlink:href="https://zh-szf.ru/en/nauka/article/44267/view">https://zh-szf.ru/en/nauka/article/44267/view</self-uri>
   <abstract xml:lang="ru">
    <p>Цель исследования – анализ понятия «образовательная услуга» в контексте современных исследований маркетинга образования Метод исследования – теоретический анализ подходов к осмыслению понятия «образовательная услуга» в контексте современных исследований маркетинга. Наибольшее внимание проблематике потребления в образовании уделяется в маркетинговых исследованиях. Спектр исследований «образовательных услуг» в маркетинге достаточно широк, однако, такие проблемы как потребительское поведение и иные частные вопросы рассматриваются с непропорционально малым интересом, особенно за рубежом. Особенно мало исследований в контексте задач эргономического обеспечения маркетинговых исследований. При этом ни проблемы субъектности потребления, ни проблемы самой по себе образовательной услуги не ставятся в центр исследования, работ, хотя работ по маркетингу образования много. Это во многом связно с тем, что вопрос о специфике образовательной услуги как объекта потребления в маркетинге рассматривалась практически с самого начала для того, чтобы решить вопрос о том, &quot;как продать непродаваемое&quot;, легитимизировав криминальную торговлю документами об образовании, как превратить образование как сферу трансмиссии культурных ценностей и знаний в сферу торговли и экономического порабощения человека, как превратить человека в обслуживающий интересы бизнеса вещественный «капитал», лишенный сознания и воли. Варианты решения этой проблемы здесь колеблются от введения специального понятия &quot;социального маркетинга&quot; до отрицания консюмеризма в отношении.</p>
   </abstract>
   <trans-abstract xml:lang="en">
    <p>The aim of the research is to analyze the concept of “an educational service” in the context of modern research marketing education. The research method is a theoretical analysis of approaches to understanding the concept of “an educational service” in the context of modern marketing research. The greatest attention to the problem of consumption in the education is given in marketing researches. The study range of “educational services” in marketing is quite wide, however, such problems as consumer behaviour and other private issues are considered with a disproportionately low interest, especially abroad. There is especially little research in the context of the ergonomic support of marketing research. At the same time, neither the problems of the consumption subjectivity, nor the problems of educational services themselves, are placed at the centre of researches and studies, although there are many works on marketing education. This is largely due to the fact that the issue of the educational service specifics as an object of consumption in marketing is considered almost from the very beginning to resolve the issue of “how to sell unsold”, legitimizing the criminal trade of documents on the education, how to transform the education as a transmission sphere of cultural values and knowledge into the sphere of a person’s trade and economic enslavement, how to turn a person into a material “capital” which is devoid of consciousness and will and serves the business interests. The options for solving this problem range here from introducing a special concept of “social marketing” to denying consumerism in the relations.</p>
   </trans-abstract>
   <kwd-group xml:lang="ru">
    <kwd>активное образование</kwd>
    <kwd>диалог</kwd>
    <kwd>маркетинг образования</kwd>
    <kwd>некоммерческий маркетинг</kwd>
    <kwd>образовательная услуга</kwd>
    <kwd>эргономика</kwd>
    <kwd>совместное творчество</kwd>
    <kwd>социальный маркетинг</kwd>
    <kwd>удовлетворенность образованием</kwd>
   </kwd-group>
   <kwd-group xml:lang="en">
    <kwd>active education</kwd>
    <kwd>dialogue</kwd>
    <kwd>education marketing</kwd>
    <kwd>non-profit marketing</kwd>
    <kwd>educational service</kwd>
    <kwd>ergonomics</kwd>
    <kwd>co-creation</kwd>
    <kwd>social marketing</kwd>
    <kwd>educational satisfaction</kwd>
   </kwd-group>
  </article-meta>
 </front>
 <body>
  <p></p>
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