@article{Chulanova2025customer-centered,
author={Chulanova, O.L. and Zinnurova, N.A. and Raschepkina, E.R.},
title={Customer-centered approach in public 
and municipal administration: 
opportunities and challenges},
journal={Journal of Management Studies},
publisher={INFRA-M Academic Publishing LLC.},
year={2025},
pages={59-76},
volume={11},
issue={6},
}