%0 Journal Article
%T Managing the Lifelong Value of Customers Through Increased Satisfaction with Quality and Speed of Feedback
%A Nevostruev, P.Y.
%A Musatova, Z.B.
%K client lifetime value, netnography, mental maps, retention rate, churn rate, value management, profitability.
%J Scientific Research and Development. Economics of the Firm
%D 2018
%N 7
%P 5
%I INFRA-M Academic Publishing LLC.