@article{Klepneva2018developing,
author={Klepneva, K.V. and Kabalina, V.I.},
title={Developing Customer-Oriented Approach in a Multinational Company},
journal={Scientific Research and Development. Russian Journal of Project Management},
publisher={INFRA-M Academic Publishing LLC.},
year={2018},
pages={3-14},
volume={7},
issue={2},
}