%0 Journal Article %T Developing Customer-Oriented Approach in a Multinational Company %A Klepneva, K.V. %A Kabalina, V.I. %K customer-oriented approach development, factors of customer- oriented approach, multinational company, ad-hoc projects, human resource management. %J Scientific Research and Development. Russian Journal of Project Management %D 2018 %N 7 %P 11 %I INFRA-M Academic Publishing LLC.