@article{Shipilova2022analysis,
author={Shipilova, E.A. and Nekrylov, E.E. and Kurchenkova, T.V.},
title={Analysis and modeling of online service user behavior trajectories using the RETENTIONEERING platform},
journal={Modeling of systems and processes},
publisher={FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov},
year={2022},
pages={82-93},
volume={15},
issue={4},
}