00543naa#a2200181#i#450# EN\\bibl\11535 20241203064357.2 1995-042X 20160516b2016####ek#y0engy0150####ca RUS RU Impact of staff loyalty on the formation of customer loyalty Journal article CHERKIZOVO Russian State University of Tourism and Service 2016 8 с. Journal article local Panova Aleksandra Georgievna Lustina Tatyana zh-szf.ru