00485naa#a2200181#i#4500001001500000005001700015011001400032100004100046101000800087102000700095200008000102210002500182215001000207608002700217700002200244700002300266856001400289EN\\bibl\1554420240703052605.3##a2071-2367##a20170228b2017####ek#y0engy0150####ca0#aRUS##aRU1#aManaging processes of service based on service management eJournal article1#aMoscowcRANEPAd2017##a7 с.##aJournal article2local#1aDokukinagIrina  #1aMakarovagYuliya  4#azh-szf.ru