00509naa#a2200181#i#450# EN\INFRA-M\bibl\7157 20241126040603.2 1998-0701 20150917b2015####ek#y0engy0150####ca RUS RU Customer focus in the development strategy of banking services Journal article Moscow INFRA-M Academic Publishing LLC. 2015 5 с. Journal article local Loseva N. Kozlov A. zh-szf.ru