00548naa#a2200181#i#450# EN\\bibl\7971 20260107064704.3 1995-042X 20151126b2015####ek#y0engy0150####ca RUS RU On monitoring of enhancing the efficiency of rendering the state services Journal article CHERKIZOVO Russian State University of Tourism and Service 2015 12 с. Journal article local Morozov Vladimir Khavanova Natalya zh-szf.ru