00476naa#a2200145#i#4500001002200000005001700022100004100039102000700080200011100087210005100198215001000249608003700259700002000296856001400316EN\INFRA-M\bibl\1465320260610070454.3##a20250114b2025####ek#y0engy0150####ca##aRU1#aINNOVATIVE APPROACHES TO AUTOMATION OF THE IT SERVICES MANAGEMENT SYSTEM (ITSM)eConference article/thesis1#aMoscowcINFRA-M Academic Publishing LLC.d2025##a3 с.##aConference article/thesis2local#1aElizarovgA. B.4#azh-szf.ru