00476naa#a2200145#i#450# EN\INFRA-M\bibl\14653 20260111200613.7 20250114b2025####ek#y0engy0150####ca RU INNOVATIVE APPROACHES TO AUTOMATION OF THE IT SERVICES MANAGEMENT SYSTEM (ITSM) Conference article/thesis Moscow INFRA-M Academic Publishing LLC. 2025 3 с. Conference article/thesis local Elizarov A. B. zh-szf.ru