Improving the quality of services for autotourists  at companies providing roadside services

Svetlana Golina; Andrey Golubev; Oleg Golubev

doi:10.12737/7477

IMPROVING THE QUALITY OF SERVICES FOR AUTOTOURISTS AT COMPANIES PROVIDING ROADSIDE SERVICES Improving the quality of services for autotourists at companies providing roadside services

АА Аа

Published in Services in Russia and abroad · Pages 0–0 · Rubric: INNOVATIONS

DOI: https://doi.org/10.12737/7477

Received: 12.01.2015 Accepted: 12.01.2015 Published: 12.01.2015 Language of publication: RUS

Authors

Svetlana Golina

Andrey Golubev

Oleg Golubev

Svetlana Golina

Andrey Golubev

Oleg Golubev

ABSTRACT

Further improvement of the quality of life is closely connected with the development of domestic tourism in the Russian Federation. To provide autotourists and road users with civilized conditions tourism and recreation and autoturist clusters are developing, as well as elements of their networks and diverse areas of road and roadside services. According to their functional purpose, the latter are divided into enterprises servicing car tourists and road users and those which function is the maintenance of rolling stock. Development of infrastructure for technical services for wheeled vehicles of autotourists and road users and providing them with a single high standard of quality of specialized and related services must meet certain requirements, including the scope and structure of the fleet of wheeled vehicles and their lineup; growth of domestic and inbound tourism flows; increase in the range and volume of services provided; geographical expansion, regions and types of autotravel; individualization of services; road safety and compliance with environmental safety. Until recently, the existing enterprises specializing in services for wheeled vehicles of autoturists and road users have had a low level of technical equipment and workload for productive employees. Formation of infrastructure maintenance and repair of rolling stock is advisable to be developed by types of services based on the block principle. A strategic step in improving the quality of services and efficiency of enterprises is the introduction of interactive elements of acceptance: focus primarily on the client, efficient organization of services, the use of modern information technology, competent staff, additional services and sales of related products and accessories.

KEYWORDS

autotourism, wheeled vehicles, maintenance and repair, interactive acceptance

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Editor-in-Chief, editorial board chair

GOST

Golina S., Golubev A., Golubev O. Improving the quality of services for autotourists at companies providing roadside services // Services in Russia and abroad. 2014. no. 7. pp. 0-0. DOI: https://doi.org/10.12737/7477. (Date of access 12.09.2026).

MLA

Svetlana Golina, Golubev A., Golubev O.. "Improving the quality of services for autotourists at companies providing roadside services." Services in Russia and abroad 8.7 (2014): 0-0. DOI: https://doi.org/10.12737/7477.

APA

Golina S., Golubev A., Golubev O. (2014). Improving the quality of services for autotourists at companies providing roadside services. Services in Russia and abroad, 8(7), 0-0. https://doi.org/10.12737/7477

Chicago

Svetlana Golina, Golubev A., Golubev O.. "Improving the quality of services for autotourists at companies providing roadside services." Services in Russia and abroad 8, no. 7 (2014): 0-0. https://doi.org/10.12737/7477.

WIKI

{{cite journal | author = Golina S., Golubev A., Golubev O. | title = Improving the quality of services for autotourists at companies providing roadside services | journal = Services in Russia and abroad | year = 2014 | volume = 8 | issue = 7 | pages = 0-0 | doi = 10.12737/7477 }}

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IMPROVING THE QUALITY OF SERVICES FOR AUTOTOURISTS AT COMPANIES PROVIDING ROADSIDE SERVICES Improving the quality of services for autotourists at companies providing roadside services

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