On monitoring of enhancing the efficiency of rendering the state services

Vladimir Morozov; Natalya Khavanova

doi:10.12737/14405

ON MONITORING OF ENHANCING THE EFFICIENCY OF RENDERING THE STATE SERVICES On monitoring of enhancing the efficiency of rendering the state services

АА Аа

Published in Services in Russia and abroad · Volume 9, Issue 3 · Pages 168–180 · Rubric: Market researches in the sphere of tourism and service: modern forms, techniques and tools

DOI: https://doi.org/10.12737/14405

Received: 02.11.2015 Accepted: 02.11.2015 Published: 02.11.2015 Language of publication: RUS

Authors

Vladimir Morozov

Natalya Khavanova

Vladimir Morozov

Natalya Khavanova

ABSTRACT

In the current context the new paradigm of management - result orientation gets special importance. And this applies to all levels of the administrative hierarchy, including the bodies of state and municipal government and their subordinate enterprises and organizations. In this regard, one of the main tasks of management becomes activity efficiency management, and this leads to the need to developing the scoring system to measure the results of work performed, which could be used on a regular basis. Thus, monitoring of efficiency in current conditions gets increasingly actuality. Detection of features of the organization and carrying out efficiency monitoring of rendering the state services is the purpose of the article. The theoretical research carried out by authors allowed receiving the following results. Firstly, efficiency monitoring restrictions were revealed. Generally these restrictions are connected not with process of collection of information, and with its interpretation and use at development and adoption of the administrative decision. Secondly, the main indicators of the effectiveness assessment, among them efficiency, the submission to control and profitability were offered. In this regard also efficiency indicators concerning separate types of the state services are developed. Thirdly, parameters of efficiency assessment of rendering the state service, such as a waiting time and performance, the cost, reliability, number of mistakes, etc. were developed. Fourthly, the main areas of carrying out of efficiency monitoring were defined. This majority of public and private services, beginning from programs of public safety, public works and rendering of services to the population and finishing with programs of environmental protection, state regulation and national defense, and also the sphere of "internal" services.

KEYWORDS

monitoring, state services, process, efficiency, effectiveness

Text

Отличительными чертами «хорошего» правительства являются справедливость, качество и подконтрольность предоставляемых общественных услуг [9]. На современном этапе одной из актуальных задач руководителей становится совершенствование деятельности правительственных органов в данном направлении. Однако для того чтобы государственные и муниципальные органы власти или частные организации, занимающиеся предоставлением этих услуг, могли эффективнее осуществлять свою деятельность, необходимо использовать объективные способы ее оценки.

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Editor-in-Chief, editorial board chair

GOST

Morozov V., Khavanova N. On monitoring of enhancing the efficiency of rendering the state services // Services in Russia and abroad. 2015. no. 3. pp. 168-180. DOI: https://doi.org/10.12737/14405. (Date of access 21.09.2026).

MLA

Vladimir Morozov, Khavanova N.. "On monitoring of enhancing the efficiency of rendering the state services." Services in Russia and abroad 9.3 (2015): 168-180. DOI: https://doi.org/10.12737/14405.

APA

Morozov V., Khavanova N. (2015). On monitoring of enhancing the efficiency of rendering the state services. Services in Russia and abroad, 9(3), 168-180. https://doi.org/10.12737/14405

Chicago

Vladimir Morozov, Khavanova N.. "On monitoring of enhancing the efficiency of rendering the state services." Services in Russia and abroad 9, no. 3 (2015): 168-180. https://doi.org/10.12737/14405.

WIKI

{{cite journal | author = Morozov V., Khavanova N. | title = On monitoring of enhancing the efficiency of rendering the state services | journal = Services in Russia and abroad | year = 2015 | volume = 9 | issue = 3 | pages = 168-180 | doi = 10.12737/14405 }}

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ON MONITORING OF ENHANCING THE EFFICIENCY OF RENDERING THE STATE SERVICES On monitoring of enhancing the efficiency of rendering the state services

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