Specialized service centers as the basis for sustainable development of industrial service in Russian Federation

Andrey Tulinov; Aleksey Korneev; Irina Shpagina

doi:10.12737/19732

SPECIALIZED SERVICE CENTERS AS THE BASIS FOR SUSTAINABLE DEVELOPMENT OF INDUSTRIAL SERVICE IN RUSSIAN FEDERATION Specialized service centers as the basis for sustainable development of industrial service in Russian Federation

АА Аа

Published in Services in Russia and abroad · Pages 187–195 · Rubric: Section "Service"

DOI: https://doi.org/10.12737/19732

Received: 20.05.2016 Accepted: 20.05.2016 Published: 20.05.2016 Language of publication: RUS

Authors

Andrey Tulinov

Aleksey Korneev

Irina Shpagina

Andrey Tulinov

Aleksey Korneev

Irina Shpagina

ABSTRACT

The authors define the concept of "an industrial service", consider the specific features of the industrial service and give its classification. The authors also confirm that services for reconditioning, modernization and maintenance of the equipment of enterprises and life support systems are currently most in demand. Execution of these works requires creating specialized service centers. The main their tasks include reconditioning and modernization of equipment, consultation, exchange of used equipment on the restored or new, post-warranty maintenance, diagnostic, fabrication of equipment parts on request. The development factors of service centers are identified and justified; they include specialization of service centers, a labor division between the functional of customer and service center, as well as large investments in research and development of new technologies. The article shows that an important role in promoting the service center plays a well-developed marketing system. The authors propose the algorithm of work with the customer service centers, discuss in detail all the stages, and also state that correct assessment of possible risks has considerable importance. Correct organization of the service centers work contributes to the formation of capital-intensive and profitable industrial services market, in which will invest as the large service companies, as their customers. All this will create an extensive network of specialized service centers that perform high quality repair work using innovative technologies and, as a consequence, the conditions for sustainable development of industrial services in the Russian Federation.

KEYWORDS

industrial services, technological equipment, specialized service centers, reconditioning and modernization of the equipment

1. Voytolovskiy V.N. Promyshlennyy servis v sovremennykh usloviyakh: sushchestvo fenomena. Vestnik Rossiyskoy akademii estestvennykh nauk. - 2012. - № 2. - S. 79-82.

2. Servis proizvodstvennykh sistem s primeneniem progressivnykh tekhnologiy: monografiya / A.B. Goncharov, A.P. Golubev, A.B. Tulinov, A.A. Korneev. - M.: Rossiyskiy gosudarstvennyy universitet turizma i servisa, 2010.

3. Mamishev A.I. Osobennosti formirovaniya sistemy promyshlennogo servisa. Vestnik Rossiyskoy akademii estestvennykh nauk. - 2013. - № 3. - S. 19-21.

4. Tulinov A.B., Goncharov A.B., Korneev A.A. Osnovy servisnogo obsluzhivaniya oborudovaniya promyshlennykh predpriyatiy. Resursosberegayushchie tekhnologii remonta, vosstanovleniya i uprochneniya detaley mashin, mekhanizmov, oborudovaniya, instrumenta i tekhnologicheskoy osnastki ot nano- do makrourovnya: materialy 12-y Mezhdunarodnoy nauchno-prakticheskoy konferentsii / pod obshchey redaktsiey N.A. Sosnina i P.A. Topolyanskogo. - SPb.: izd-vo Politekh. un-ta, 2010. - S. 424-428.

5. Tulinov A.B., Korneev A.A. Innovatsionnye tekhnologii vosstanovleniya krupnogabaritnogo proizvodstvennogo oborudovaniya: monografiya. - M.: Rossiyskiy gosudarstvennyy universitet turizma i servisa, 2013.

JATS XML

Editor-in-Chief, editorial board chair

GOST

Tulinov A., Korneev A., Shpagina I. Specialized service centers as the basis for sustainable development of industrial service in Russian Federation // Services in Russia and abroad. 2016. no. 2. pp. 187-195. DOI: https://doi.org/10.12737/19732. (Date of access 12.09.2026).

MLA

Andrey Tulinov, Korneev A., Shpagina I.. "Specialized service centers as the basis for sustainable development of industrial service in Russian Federation." Services in Russia and abroad 10.2 (2016): 187-195. DOI: https://doi.org/10.12737/19732.

APA

Tulinov A., Korneev A., Shpagina I. (2016). Specialized service centers as the basis for sustainable development of industrial service in Russian Federation. Services in Russia and abroad, 10(2), 187-195. https://doi.org/10.12737/19732

Chicago

Andrey Tulinov, Korneev A., Shpagina I.. "Specialized service centers as the basis for sustainable development of industrial service in Russian Federation." Services in Russia and abroad 10, no. 2 (2016): 187-195. https://doi.org/10.12737/19732.

WIKI

{{cite journal | author = Tulinov A., Korneev A., Shpagina I. | title = Specialized service centers as the basis for sustainable development of industrial service in Russian Federation | journal = Services in Russia and abroad | year = 2016 | volume = 10 | issue = 2 | pages = 187-195 | doi = 10.12737/19732 }}

Copy

Export: BibTeX EndNote RefMan RusMARC

SPECIALIZED SERVICE CENTERS AS THE BASIS FOR SUSTAINABLE DEVELOPMENT OF INDUSTRIAL SERVICE IN RUSSIAN FEDERATION Specialized service centers as the basis for sustainable development of industrial service in Russian Federation

Confirmation