Stat'ya posvyaschena ispol'zovaniyu kompetentnostnogo podhoda v praktike upravleniya chelovecheskimi resursami gostinichnyh predpriyatiy. Dannaya problematika obsuzhdaetsya i osveschaetsya na mnogochislennyh HR-forumah, ey regulyarno posvyaschayutsya vsevozmozhnye issledovaniya i publikacii v specializirovannyh i profil'nyh sredstvah massovoy informacii. Nesmotrya na vozrastayuschuyu populyarnost' i vostrebovannost' kompetentnostnogo podhoda, imeyut mesto raznochteniya v ponyatiynom apparate, vse esche ne naydena tochka otscheta, otnositel'no kotoroy mozhno ocenivat' razlichnye podhody v opredelenii i ispol'zovanii kompetentnostnogo podhoda. Kompetentnostnyy podhod kak HR-tehnologiya poluchila razvitie v Rossii na osnove zarubezhnoy teorii i praktiki. Odnako obespechenie otechestvennyh predpriyatiy i organizaciy kompetentnymi kadrami stanovitsya vse bolee nastoyatel'noy potrebnost'yu i odnoy iz osnovnyh zadach razvitiya i povysheniya konkurentosposobnosti rossiyskoy ekonomiki. Nasyschenie rynka turistskimi uslugami (uslugami gostepriimstva) v stranah s razvitoy ekonomikoy privelo k neobhodimosti osuschestvleniya novyh innovacionnyh podhodov k upravleniyu personalom predpriyatiy etoy sfery deyatel'nosti, baziruyuschihsya na kompetentnostnom podhode. V stat'e analiziruetsya ispol'zovanie modeli kompetenciy v praktike rossiyskih kompaniy, nosyaschee neuteshitel'nyy harakter. Dlya effektivnogo ispol'zovaniya i razvitiya professional'nyh kompetenciy rabotnikov gostinichnyh predpriyatiy, s cel'yu nakopleniya personalom znaniy i opyta, sposobnostey sozdavat' unikal'nye biznes-processy i tehnologii obsluzhivaniya gostey, rassmotrena koncepciya Guest Touch Line(r). Na osnovanii ispol'zovaniya dannogo instrumenta predlozhen variant profilya kompetenciya dlya menedzhera guest relation gostinichnogo predpriyatiya. V stat'e rassmotreno ispol'zovanie kompetentnostnogo podhoda v obuchenii i razvitii personala gostinichnyh predpriyatiy, kotoroe konkretizirovano s uchetom general'noy strategii predpriyatiya. Oboznacheno tri sposoba upravleniya kar'eroy personala gostinichnogo predpriyatiya. Predlozheno rassmotret' organizaciyu professional'nogo obucheniya personala gostinicy kak kompleksnyy nepreryvnyy process, vklyuchayuschiy sovokupnost' organizacionno-ekonomicheskih meropriyatiy v oblasti povysheniya kvalifikacii i rosta professional'nogo masterstva biznes-iniciiruyuschey kategorii personala (oboznachen poshagovyy algoritm raboty po organizacii obucheniya personala gostinicy). Takzhe rassmotreny sistemy voznagrazhdeniya personala gostinichnyh predpriyatiy na osnove ucheta kompetenciy.
kompetencii, kompetentnostnyy podhod, model' kompetenciy, gostinichnye predpriyatiya, industriya gostepriimstva, profilirovanie dolzhnostey, razvitie personala, sistemy voznagrazhdeniya personala
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