Samara, Samara, Russian Federation
The objective of the article is to show specific features and the possibilities of mediation procedure in the sphere of employment relations as a new form of conflict management. The effective conflicts solution is one of the main items of managerial decisions, mechanisms of conflicts management in the sphere of employment relations. In contemporary conditions the greatest importance belongs to professional conflicts solution with the help of mediation procedure. Mediation is the combination of certain goal-oriented managers’ types of actions. Each of them is observed in the article. There is an example of industrial dispute which is defined by different specific interests of employees and personal management staff. These differences cover almost all aspects of social-working relations in the organization. At the same time an employer can be interested in prevention of conflict increasing. This is an efficient, rational base for mediation procedures in the frames of employee-employer disputes.
mediation, conflicts, industrial disputes, employer, negotiations, mediation procedure, competency.
В статье «Медиативная компетенция руководителя как инструмент эффективного управления персоналом» (№ 2(11)/2014) была рассмотрена модель менеджмента конфликтов как новая форма управления конфликтными ситуациями, ориентированная на развитие организации.
1. Gurney B. Vvedenie v nauku upravleniya [Introduction to the science of management]. Moscow, “Progress” Publ., 1969. 430 p.
2. Orlova L.V. Mediativnaya kompetentsiya rukovoditelya kak instrument effektivnogo upravleniya personalom [Mediative competence of the manager as an instrument of effective personnel management]. Upravlenie personalom i intellektual’nymi resursami v Rossii [Personnel and intellectual resources management in Russia]. Moscow, INFRA-M Publ., 2014, I. 2 (11), pp. 25-29.
3. Skol’ko stoit konflikt [How much is the conflict]. Available at: http://lady.tochka.net/48211-skolko-stoit-konflikt (accessed 03 April 2017).
4. Orlova L.V. Osobennosti primeneniya mediatsii kak tekhnologii uregulirovaniya konfliktov [Features of the application of mediation as a technology for conflict resolution]. Izvestiya akademii upravleniya: teoriya, strategii, innovatsii [Journal of Management Academy: theory, strategy, innovation]. Samara, 2012, I. 2 (9), pp. 45-49.
5. Ob al’ternativnoy protsedure uregulirovaniya sporov s uchastiem posrednika (protsedure mediatsii): Federal’nyy zakon ot 27.07.2010 № 193-FZ [On the alternative procedure for the settlement of disputes involving an intermediary (mediation procedure): Federal Law No. 193-FZ of July 27, 2010]. Sobranie zakonodatel’stva RF [Legislation of the Russian Federation]. 2010, I. 31.
6. Regulirovanie trudovykh sporov posredstvom mediatsii [Regulation of labor disputes through mediation]. Available at: http:// sdamzavas.net/1-49356.html (accessed 03 April 2017).
7. Orlova L.V. Mediativnyy podkhod pri razreshenii trudovykh sporov [ediative approach in resolving labor disputes]. Aktual’nye problemy ekonomiki, menedzhmenta, marketinga [Actual problems of economics, management, marketing]. Samara, SIU Publ., 2017, pp. 188-198.
8. Sheynov V.P. Kak upravlyat’ drugimi; kak upravlyat’ soboy. Iskusstvo menedzhera [How to manage others; How to manage yourself. Art of the manager]. Minsk, 2006, pp. 89-93.
9. Anita fon Khertel’. Professional’noe razreshenie konfliktov. Mediativnaya kompetentsiya v Vashey zhizni [Professional conflict resolution. Mediative competence in your life]. St. Petersburg, Vernera Regena Publ., 2007. 272 p.
10. Dzhozef Stalberg, Lila Lav. Tretiy golos. Uspeshnaya mediatsiya konflikta [The third voice. Successful mediation of the conflict]. Moscow, «Mezhregional’nyy tsentr upravlencheskogo i politicheskogo konsul’tirovaniya» Publ., 2014. 224 p.
11. Gerkhard Shvarts. Upravlenie konfliktami situatsiyami: Diagnostika, analiz i razreshenie konfliktov [Conflict management situations: Diagnosis, analysis and conflict resolution]. St. Petersburg, Vernera Regena Publ., 2007. 296 p.
12. Mediation Training Institute, Conflict Transformation: A vision and skills for peacemaking and conflict resolution in our daily lives (Mediation Training Manual), Mennonite Conciliation Service, Akron, PA (USA) 1988.
