graduate student
Russian Federation
GRNTI 06.81 Экономика и организация предприятия. Управление предприятием
OKSO 38.04.02 Менеджмент
BBK 6505 Управление экономикой. Экономическая статистика. Учет. Экономический анализ
BBK 652 Специальные и отраслевые экономики. Экономика межотраслевых комплексов
TBK 774 Отраслевая экономика
The current global trend in healthcare is standardization and quality management issues. Tomsk region is one of the pilot regions in this matter. The article reflects the aspects of implementing a quality management system in healthcare. The issue of the implementation of the “Lean Polyclinic” project, as a QMS tool, is revealed. It was noted that in most organizations this project is far from being completed. The author identifies the main errors during the implementation of the project, and focuses on the process approach as the foundation of a quality management system. A properly built model of process interaction allows you to quickly and efficiently implement QMS in healthcare organizations. The author spelled out the steps for implementing the process approach, and also proposed a model of process management using the example of a medical organization.
process, process approach, quality management system, lean clinic
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