CONFLICT AND STRESS MANAGEMENT IN THE ORGANIZATION: WHAT IS HR ROLE IN MANAGING THIS PROCESS
Abstract and keywords
Abstract (English):
The article explores the problem of managing conflicts and stresses in the organization and their impact on the organization. The article studies in detail the causes of conflicts and stress in the organization and the conditions for their prevention. The article also discusses the role of HR in the process of conflict and stress management. Knowledge about the prevention and resolution of the conflict is necessary not only to the head of the organization, but also to line managers, and even ordinary managers. As you know, conflicts and stresses can have not only negative consequences, but also give an organization an impetus for development and change. The topic of the article is relevant, as many companies are faced with the emergence of conflicts and stress in the organization, since in the conditions of interaction between people this is an integral process.

Keywords:
motivation, staff, conflicts, stress, anxiety, conflict management, stress management
References

1. Bannova M.A. Upravlenie konfliktami v organizacii [Management of conflicts in the organization]. Mirovaya nauka [World Science]. 2019, I. 3 (24), pp. 99-101.

2. Bez kompensacii: kak pererabatyvayut rossiyane [Without compensation: how Russians are processed]. Available at: https://www.gazeta.ru/business/2020/02/20/12969463.shtml (accessed 13 July 2020).

3. Kak rabotodateli pomogayut sotrudnikam poborot' stress [How employers help employees to overcome stress]. Available at: https://www.vedomosti.ru/management/articles/2020/04/27/829129-rabotodateli-stress (accessed 13 July 2020).

4. Konovalova V.G. Tekhnologiya upravleniya konfliktami i stressami [Conflict and stress management technology]. Prospekt [Prospect]. 2017, p. 119.

5. Kibanov A.Ya. Upravlenie personalom organizacii [Personnel management of the organization]. Moscow: INFRA-M Publ., 2020. 695 p.

6. Rachickaya V.A. Mesto i rol' organizacionnogo konflikta v upravlenii organizaciej [Place and role of organizational conflict in the management of the organization]. Via scientiarum - Doroga znanij [Stress: classification and statistics]. 2019, I. 1, pp. 72-75.

7. Stress: klassifikaciya i statistika [Stress: classification and statistics]. Available at: https://filzor.ru/news/stress-klassifikatsiya-i-statistika/ (accessed 13 July 2020).

8. Fandij K.V. Upravlenie konfliktom v organizacii [Conflict management in the organization]. Forum molodyh uchenyh [Forum of young scientists]. 2019, I. 2 (30), pp. 1517-1520.

9. Employee Stress - Strategies for managing stress at workplace [Elektronnyĭ resurs]. Available at: https://www.managementstudyguide.com/employee-stress.htm (accessed 14 July 2020).

10. More than One-third of Employees Say “People Issues” Cause the Most Stress at Work [Elektronnyĭ resurs]. Available at: https://www.businesswire.com/news/home/20191022005284/en/One-third-Employees-“People-Issues”-Stress-Work (accessed 14 July 2020).

Login or Create
* Forgot password?