IDENTIFICATION OF THE RELATIONSHIP OF INDIVIDUAL AND PERSONAL CHARACTERISTICS OF SALES MANAGERS WITH THE EFFECTIVENESS OF PROFESSIONAL ACTIVITY
Abstract and keywords
Abstract (English):
The article is devoted to the study of personal characteristics of sales managers and their impact on the level of professional success. A successful sales manager is the one that company executives are “hunting” for. He is offered a job on the most favorable terms for him. Due to the fact that: effectively leads the client through the sales funnel — from the first touch to the closing of the transaction; sells with minimal discounts or without them at all; launches word of mouth and motivates the client to bring new customers; gets pleasure from work; and after each sale, it strives to get even more customers, profits and drive. The article examines the criteria and individual personal characteristics of managers and their relationship with the effectiveness of professional activity in sales. Using the MBTI personality type testing methods and the I.D. Weisband test, the analysis of the sales managers’ abilities to motivate customers to purchase, taking into account their type of character, as well as the manager’s ability to justify the benefits of the purchase for the client based on his profile activities, was carried out. The authors studied and formed the requirements of employers for sales managers, selected the necessary materials and testing methods, and also formed a model for selecting a sales manager based on the personality structure. Based on the data obtained, the positive impact of using a typological model of the personality structure in solving tasks for the selection of sales managers was revealed.

Keywords:
individual and personal characteristics of managers, performance, personality research, sales manager
Text
Text (PDF): Read Download
References

1. Chernyavsky A.A. Effective sales managers: psychological features/ Bulletin of the Trans-Baikal State University, 2009, No. 1, 282p.

2. Kornilenko A.V. Personality as a factor of professional success of sales managers/ The World of Science, Culture, Education, 2014, No. 3(46), pp. 163-166.

3. Chadenkova O.A., Mishchenko D.S. Optimization of selection procedures for sales managers/ Bulletin of the Samara Humanitarian Academy. Series: Psychology, 2007, No. 1, pp. 123-127.

4. The influence of motivational and communicative personality traits of managers on the effectiveness of their activities/ D. K. Dikova/ Bulletin of the Samara Humanitarian Academy. Series "Psychology". 2007. № 1.

5. Sales management. 2nd ed. / V. Vertogradov. - St. Petersburg: Peter, 2005. - 240 p.: ill. - (Series "Marketing for professionals").

6. Mark K. Johke "Knowledge of sales skills and the effectiveness of the work of sellers", Journal of Business and Industrial Marketing, 2006. Vol. 21 Issue: 5, pp.311-319

7. Age and Experience as Determinants of Managerial Information Processing and Decision Making Performance / Ronald N. Taylor / Academy of Management Journal 1975 18:1, pp.74-81

8. Frederick A. Russ, Kevin M. McNeilly and James M. Comer Leadership, decision-making and effectiveness of sales managers: a multi-level approach. Journal of Personal Sales and Sales management. 1996.

9. How to evaluate a person qualitatively: a personnel manager's handbook / T.M. Tibilova, V.A. Kuzmin/ St. Petersburg Publishing House, 2008, 210p.

10. Polozov A.A. Psychological portraits of sports club staff // Sports psychologist, No. 3 (6), 2005.

11. Modules of psychological structure in sports / A.A. Polozov, N.N. Polozova / M.: Publishing house "Soviet sport", 2009.

12. Polozov A. A. et al. Regression model of sales manager behavior: Forecast and experimental confirmation //AIP Conference Proceedings. - AIP Publishing LLC, 2019. - T. 2186. - №. 1. - S. 050020.

13. Talanov V.L., Malkina-Pykh I.G. Handbook of a practical psychologist\ SPb.: Sova, M.: EKSMO, 2002.- 928p.

14. Maklakov A.G. Professional psychological selection of personnel: Textbook for universities. Publishing house Peter. 2016. 476p.

15. Zeer E.F., Professional personality development in the educational process/ Human Resources and Intellectual resources management in Russia, 2013, Vol.2, No. 5, pp.3-7.

16. Krasovsky Y.D., Diagnostics of executive competencies/ Personnel and Intellectual resources management in Russia, 2013, Vol.2, No. 4, pp.24-31.

Login or Create
* Forgot password?